Refund Policy

At Elite Pick LLC, we are committed to providing high-quality office furniture and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully for more details.

1. Returns

• Eligibility for Returns:

  • You have 30 days from the date of receipt to request a return.
  • To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
  • Proof of purchase (order number, receipt, or invoice) is required.

• Non-returnable Items:

  • Custom-made or personalized office furniture.
  • Clearance or sale items.
  • Assembled items (if the furniture has already been assembled, it may not be eligible for return).

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
• Shipping fees are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.

3. Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need to exchange your item for the same product, contact us at support@elitepickllc.com with photos and details of the defect or damage.

4. Return Shipping

• You are responsible for paying for your own shipping costs for returning your item.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will work with you to arrange a replacement or a refund.

6. Cancellations

• Orders can be cancelled if the request is made before the item has been shipped. Once the order has been shipped, it cannot be cancelled, and you will need to follow the return process.